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Customer data, Cookie & Co.:
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Privacy policy

It is very important for us to ensure protection of your personal data as regards the collection, processing and use of such data when you visit our homepage.

We would like to take this opportunity below to inform you of the fact that we will ask you for personal data and store and process such data electronically, along with how this will be done as well.

Personal data

Personal data is information that identifies you. This includes information, such as your name, address, telephone number or email address, but also data such as your place of residence, IP address or bank details. You do not need to disclose personal data in order to use our website. In certain cases we may, however, require your name, address and other details in order to supply the desired goods or perform the desired services.
This shall apply in particular for sending information materials or for responding to individual queries. We shall make suitable reference in cases where personal data needs to be disclosed. Furthermore, we shall only store and process data that you have voluntarily or automatically disclosed.

Name and contact information for controller of the processing

Responsible for the processing is LORCH Sicherheitsventile GmbH & Co. KG, Echterdingerstr. 57, 70794 Filderstadt - Bernhausen
Represented by its managing director Dipl.-Ing. Eike Dölschner, tel: +49 (0) 711/2 27 20-400, Telefax: +49 (0) 711/2 27 20-492 or E-mail: lorch@lorch.de

Data Protection Officer

Our external operational Data Protection Officer ensures a professional data privacy approach. We are advised by Mauß Datenschutz.

If you have any queries regarding data privacy, please feel free to get in touch using one of the following options:

Telephone: 040 / 999 99 52-0
e-mail: info@datenschutz.herose.com

Processing of your IP address by the web server

Services on the Internet can only be used from a technical perspective if your IP address is disclosed. This is processed by the web servers delivering the websites in question. Your IP address is stored together with other, non-identifiable information in technical protocol files, known as log files. We shall only use these files in order to be able to analyse the reason and impact in situations where a fault arises. The log files are deleted on a weekly basis. Non-identifiable information includes i.a. the following:

Apart from this processing by the web server, we shall only use or store your IP address in anonymous form (for more information on this see Google Analytics section). The legal basis for the storage is Art 6 no 1 lit f) GDPR, our legitimate interest in investigating technical errors and correcting them.

Encrypted transmission

All data entered by you on this website is transmitted to us in an encrypted manner, so that they are protected from being viewed by third parties.
Furthermore, all of our web pages are SSL-encrypted, therefore it is highly unlikely that the content you read can also be read by third parties. We use state-of-the-art encryption methods for this process.
Nevertheless, please refrain from sending us personal (or non-personal) medical data, for example, or other sensitive information via our website.

Cookies

When you visit our website, information may be stored on your computer in the form of a cookie. We use Cookies in order to secure the technical working order of our website.  Cookies are small text files sent from a web server to your browser and stored on your computer’s hard drive. No personal data regarding the user is stored, only an extra pseudonym that has been generated for you. This information is used, for example, to automatically recognise you upon your next visit to our website and facilitate navigation for you.

You can of course also view our website without cookies. If you do not wish us to recognise your computer, you can prevent cookies from being saved on your hard drive by choosing “do not accept cookies” in your browser preferences. You should consult the instructions of your browser’s developer to find out how this works in individual cases.

If you do not accept cookies, this may lead to the offers on our website having functional limitations. You can enable or disable the use of cookies at any time. Please note that any cookies already stored will not be automatically deleted when disabling the use of cookies. You can do this manually in the privacy settings of your browser. Please consult the instructions of your browser’s developer as well.

You can find information how to change the Cookie settings for some of the usual browsers on the following websites:

Legal basis for the use of Google Fonts is Art 6 lit f GDPR. Our legitimate interest is based on the technical secure operation of our website.

Cookies of third parties

As part of the use of Google products, Google stores a cookie called NID in your browser. This is according to Google for recognition and to show you tailored advertising in Google offers. The relevant data protection conditions can be found under: https://policies.google.com/technologies/types?hl=en-US

Google Maps

We make use of Google Maps functionality on our website. Google Maps is a service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you visit one of our web pages containing Google Maps, there is already a link established to Google's servers when the page loads up. In addition to your IP address, it also determines which of our web pages you have already visited. Other personal data, such as your location when accessing such web pages, is also transmitted to Google.
If you are logged into your Google account, Google is able to combine this data with your profile. We do not have any other knowledge as regards the data transmitted or the use of such data by Google. You can find out more information by looking at Google’s Privacy Policy. Legal basis for the use of Google Maps is Art 6 lit f GDPR, our legitimate interest is an optimal, always up-to-date presentation of access and location plans.

Google Analytics

We use Google Analytics to analyze website usage. The resulting data is used to optimize our website and advertising.

Google Analytics is a web analytics service operated and provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, United States). Google processes the website usage data on our behalf and is contractually committed to taking steps to ensure the confidentiality of the processed data.

During your visit to the website, the following data are recorded for example:

This data is transmitted to a Google server in the USA. Google complies with the data protection provisions of the EU-US Privacy Shield Agreement.

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that will allow you to be recognized during future website visits.

The recorded data is stored together with the randomly generated user ID, which allows the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remain stored in aggregated form for an indefinite period.

If you do not agree with the collection, you can prevent them with the one-time installation of the browser add-on for disabling Google Analytics.

For more information about Google Analytics Terms of Use, please visit https://www.google.com/analytics/terms/en.html, for information about privacy at Google, see https://www.google.com/intl/en/policies/.

The legal basis for the use of Google Analytics is Art. 6 para. 1 lit. f DS-GVO, our legitimate interest is to review the success of our website and to further optimize it according to its use.

Cloudflare.com

We use external scripts from cloudflare.com, a service operated by CloudFlare, Inc., 101 Townsend St., San Francisco, CA 94107. These scripts are downloaded from CloudFlare’s servers when our web pages are loaded. Your IP address is then transmitted to CloudFlare’s servers. CloudFlare also determines in this context which websites you have already visited.

CloudFlare will also store this information where necessary. Further information on the use of transmitted data by CloudFlare can be found in CloudFlare’s Privacy Policy. Legal basis for the use of Google Fonts is Art 6 lit f GDPR. Our legitimate interest is the use of professional, finished scripts as part of our website, in order to keep the development costs for such scripts low.

Transmission of personal data into Non-EU Countries

With the exception of the aforementioned transmission to CloudFlare and Google as part of using Google Maps and Google Analytics, we do not transfer any personal data to non –EU countries. The location of all servers operated and used by us is Germany.

The transmission to Google Inc. and CloudFlare LLC (both are residing in the US) are based on the privacy shield agreement which both companies are part of (s. https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active und https://www.privacyshield.gov/participant?id=a2zt0000000GnZKAA0&status=Active).

Your Rights

If you want to make use of the following rights please contact our  controller for the processing under the above mentioned contact data. Alternatively you can also contact our Data Protection Officer directly.

Right to information

According to Art. 15 GDPR, you have the right to request information from us if we have collected data about you. If so you may request information about this personal data and to further information mentioned in Art 15 GDPR.

Right to rectification

According to Art. 16 GDPR you have the right to demand immediate correction of incorrect personal data concerning you. Furthermore, taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.

Right to delete

According to Art. 17 GDPR, you have the right to request the deletion of your personal data. Lorch is obliged to delete personal data immediately, provided that the corresponding requirements of Art. 17 GDPR are met. For further details we refer to Art 17 GDPR.

Right to restriction

In accordance with Art. 18 GDPR, you have the right under certain conditions to demand that Lorch restrict the processing of your personal data. Here, too, we refer to the details of Art. 18 GDPR

Right to transmission

According to Art. 20 GDPR, you have the right to receive the personal data which you have provided in a structured, common and machine-readable format, and you have the right to transfer this data to another responsible person without hindrance, provided the processing is based on a consent according to Article 6 paragraph 1 lit. a GDPR or Article 9 (2) lit. a GDPR which is based on a contract pursuant to Article 6 para. 1 lit. b GDPR and processing is done by using automated procedures.

Right to withdraw the consent

If you have given your consent to the processing of your data, you can revoke it at any time. Such revocation affects the admissibility of the processing of your personal data after you have given it to us.

Insofar as we base the processing of your personal data on the balancing of interests, you can file an objection to the processing. This is the case if, in particular, the processing is not required to fulfil a contract with you, as described by Lorch in the description of the functions. In the event of such disagreement, we ask you to explain the reasons why we should not process your personal data as we have done. In the case of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or point out to you our compelling legitimate reasons on which we continue the processing.


Right to lodge a complaint with a supervisory authority

According to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority, without prejudice to any other administrative or judicial remedy. This right shall apply, in particular, to the Member State to your place of residence, to your place of work or to the place of the alleged infringement if you consider that the processing of the personal data concerning you is contrary to the GDPR.

Changes and amendments to this data protection regulation

We reserve the right to change the security and data protection measures, especially if it is required by technical developments. In these cases, we will also, if necessary, adapt these notes on data protection accordingly. Please note the current version of this data protection regulation.

 

Your Sales Contact

Dirk Bauer

Dirk Bauer
Phone: +49 711 22720 426
Fax: +49 711 22720 492
bauer@lorch.de

Hans Martin Ruckh

Hans M. Ruckh
Phone: +49 711 22720 427
Fax: +49 711 22720 493
ruckh@lorch.de

 

LORCH
Sicherheitsventile GMBH & Co. KG
Echterdinger Strasse 57
70794 Filderstadt - Bernhausen
Germany

Phone: +49 711/2 27 20-400
Fax: +49 711/2 27 20-488
lorch@lorch.de

© LORCH 2018  |  HEROSE GMBH